Frequently Asked Questions

IPTV (Internet Protocol Television) delivers live TV channels and on-demand content over your broadband connection instead of an aerial, satellite dish or cable. You install a player app on your device, sign in with the details we send you, and the channel list and programme guide load automatically.

Nexlivo works on Amazon Firestick and Fire TV, Samsung and LG Smart TVs, Android TV and Google TV, Android boxes, iPhone and iPad, Android phones, Windows PCs, Macs, MAG boxes and Formuler boxes. Each device has its own step-by-step setup tutorial.

For most devices, setup takes a few minutes: install a player app, enter the login details we send you, and start watching. If you get stuck at any point, our support team can walk you through it.

Yes — we offer a 24-hour trial so you can test picture quality, channel selection and stability on your own device and connection before paying anything.

As a rule of thumb: about 10 Mbps for a stable HD stream, 20 Mbps for Full HD, and 35–50 Mbps for 4K where available. A wired Ethernet connection is more stable than Wi-Fi if your router is near the TV.

Support is available 24/7. You can reach us through WhatsApp, live chat or email — whichever you prefer — and our troubleshooting tutorials cover the most common issues like buffering, EPG problems and login errors.

The trial runs for 24 hours from activation, which is enough time to test channels, picture quality and stability across an evening's viewing.

No. The trial is genuinely free — you only pay if you decide to take out a subscription afterwards.

Any supported device: Firestick, Samsung or LG Smart TV, Android TV, iPhone, iPad, Android, Windows or Mac. The trial allows one connection at a time, like a paid plan, so test on the device you'll actually use day to day.

Trials are usually activated within minutes during busy hours. You'll receive your login details along with a link to the right setup tutorial for your device.

Yes — the trial gives you the standard channel line-up so what you test is what you get on a paid plan.

Every plan includes the full UK-focused channel line-up, HD/Full HD streams (4K where available), the electronic programme guide, setup help, and 24/7 support. Longer plans simply cost less per month.

Yes. Contact support and we'll apply the remaining value of your current plan towards a longer one.

Checkout options are shown at payment. If you have any issue completing a payment, contact support and we'll sort it directly.

You can install a player app on as many of your own devices as you like — the Firestick, the bedroom TV, your phone. Each subscription allows one connection at a time, so only one of them can be watching at any given moment. If your household needs two TVs running at once, message support and we'll set up a second connection.

Contact us within 7 days of purchase and we'll refund you in full. Talk to support first if something isn't working — most problems are five-minute fixes, and asking for help doesn't use up your 7 days.

Nothing renews automatically without your say-so. We'll remind you before expiry so you can renew and keep watching without interruption.